Patient Feedback and Support Services Officer Grade V

Location

CHI @ Crumlin

Duration of Post

Permanent

Campaign Reference

146917

Closing Date

7th December 2022

Purpose of the Role:

The Quality Safety and Risk Management (QSRM) Directorate consists of the following departments:

  • Patient Feedback and Support Service
  • Incident Management
  • Risk Management
  • Clinical Effectiveness

The purpose of this role is to assist with the further developments, implementation and monitoring of the Patient Feedback and Support Service and QSRM within CHI.

Essential Criteria:

  • Minimum two years’ experience at Grade IV level or equivalent 
  • Proven experience of general office procedures
  • Strong working knowledge of the Health Act 2004 and its Regulations and the HSE’s Your Service Your Say policy
  • Good ICT knowledge and skills including proficiency with Microsoft Office Suite
  • Excellent administration and organisation skills with meticulous attention to detail
  • Excellent interpersonal, verbal and written communication skills to ensure timely engagement with relevant internal and external stakeholders
  • Ability to work to deadlines and work on your own initiative or as part of a team.
  • Ability to deal with Service Users and colleagues across all CHI sites in a compassionate and supportive manner with an emphasis on a high level of customer    service.

How to Apply & Informal Enquiries:

Please click here for a copy of the job description for this post.

Please note that you must submit a cover letter with your CV, this forms part of your application and CV’s will not be accepted without a detailed cover letter.

The closing date for submissions of CV’s and letter of application is Wednesday 7th December 2022 by 5pm.  Applications must be completed through the advertised post on CHI.jobs by clicking ‘Apply for Job’.

Applications will not be accepted through direct email or any other method.

For informal enquiries for this specialty/department, please contact:

Kevin O’Farrell, Patient Feedback and Supports Service Lead

via email: kevin.ofarrell@olchc.ie

For other queries relating to this recruitment process, please contact  recruitment@nchg.ie

Apply for job

CHI provides a comprehensive benefits package to meet your needs through your work life and beyond:

  • Excellent Annual Leave entitlement
  • Pension Scheme
  • Sick Pay Scheme
  • Monthly Health & Wellbeing Activities
  • Subsidised Canteen
  • Access to excellent public transport at all CHI sites
  • Bike to Work
  • Tax Saver Travel Scheme
  • On-site Banking
  • Choirs/Musical Society
  • Running Clubs/ Walking Groups
  • Employee Assistance Programme
  • Lunch and Learns

CHI provides a comprehensive benefits package to meet your needs through your work life and beyond:

  • Excellent Annual Leave entitlement
  • Pension Scheme
  • Sick Pay Scheme
  • Monthly Health & Wellbeing Activities
  • Access to first-rate postgraduate programmes/Educational Assistance
  • Subsidised Canteen
  • Access to excellent public transport at all CHI sites
  • Bike to Work
  • Tax Saver Travel Scheme
  • On-site Banking
  • Choirs/Musical Society
  • Running Clubs/ Walking Groups
  • Employee Assistance Programme
  • Lunch and Learns